Communication improves collaboration & reputation
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Communicating and reporting fraud incidents is vital for consumer satisfaction and staff preparedness.
A fraud incident can make or break how you are perceived within your community. Whether the fraud is a phishing scam that targets your corporate image or a skimming device on another company’s point-of-sale terminal, it is important to communicate the incidents quickly as the fraud could have an impact on your reputation.
Dealing with fraud incidents
A fraud incident does not have to be a company breach or network intrusion.
Incidents can include: ACH & Wire Fraud, Account Takeover, Advance Fee Scams, AMT & Debit Card, ATM Skimming, Credit Card Safety, Data Breaches
Email Scams, Elder Fraud, Identity Theft, Malware Attacks, Phishing, Social Media, Telephone Scams or Travel Scams.
How you handle and report an incident will determine how people view your organization.
Before:
- Inform people before they realize an incident has occurred.
- Don't wait for consumers to inform you of a fraud incident.
This can be especially damaging if they post something on social media sites like Facebook before you do.
During:
- Communicate during an incident through a variety of channels that include web site, mobile, blog, Facebook and internally via your intranet.
After:
- Provide a variety of resources to ensure everyone that you are able to deal with fraud incidents and confirm that they are resolved quickly.
- Reference your web site security section and provide handouts with more information so that people can learn more about safety.
How to Communicate Fraud Prevention Awareness
- Make it easy for consumers to report fraud to you
- Make it easy for your organization to post timely fraud alerts
- Provide a list of telephone, email and web sites to report fraud to both public and private sector organizations
- Provide resources to assist with I.D. theft resolution
- Provide articles and tips to better explain a fraud alert
- Make it easy for employees to report fraud throughout your company
More Benefits:
- A streamlined system reduces staff workload
- Improves SEO and web traffic
- Visitors stay on your web site
- Increase the value of your services
- Increase brand loyalty and create goodwill
- Reputation safeguard that demonstrates expertise
- Reduces your cost from consumer fraud
- Educate small business customers
- Increases customer engagement & collaboration
- FFIEC, FINRA, FDIC, NCUA and other regulatory support