Lost Credit Card

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What to do if you suspect credit card fraud.

  • Contact your financial institution or credit card company to cancel your card and request a new one.
  • Check with your issuer to verify that your mailing address has not been changed.
  • Review your transactions regularly. Make sure no one misused your card.
  • If you still have your card but fraudulent purchases have been made, call your issuer to report the fraud and get the fraudulent charges removed.
  • Contact the credit bureaus to let them know that fraud has occurred. A "Fraud Alert" message will be placed on your file.
  • If you have automatic payments set up, update them with your new card number.
  • Request a copy of your credit report and review it carefully. Check your credit report at annualcreditreport.com.

Payment Processors: You can also contact payment processors who will work with you in communicating with your financial institution or national card issuer.

  • American Express: 1-800-992-3404 (or international collect at 1-336-393-1111)
  • Bank of America: 1-800-732-9194 (or international collect at 1-757-677-4701)
  • Capital One: 1-800-227-4825 (or international collect at 1-804-934-2001)
  • Chase: 1-800-432-3117 (or international collect at 1-302-594-8200)
  • Citi: 1-800-950-5114 (or international collect at 1-605-335-2222)
  • Discover: Customer Service at 1-800-DISCOVER (1-800-347-2683) (or international collect at 1-801-902-3100)
  • Mastercard: 1-800-MASTERCARD (1-800-627-8372) (or international collect at 1-636-722-7111)
  • Visa: Cardholders in the U.S. and Canada can call Visa Global Customer Care Services at 1-800-847-2911. Outside US and Canada, cardholders can call collect using the local operator 1-303-967-1096, or alternatively call your local toll-free number. For the hearing impaired, please call 1-800-TDD-1213 in the US or Canada or 1-305-278-4285 or 1-512-865-2002 in all other countries.
  • Diners Club - Emergency Card Services at 1-800-234-6377
  • Bank Of America - 1-800-732-9194
  • Barclays - 1-877-523-0478
  • USAA - 1-800-531-8722



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