The basics - 5 simple steps to avoid fraud
THINGS YOU CAN DO TO PREVENT FRAUD
If you receive a request to provide personal or financial information whether over the phone, in an email or online, always take a moment to reflect and step back from the situation. Here are some general tips to keep in mind:
- NEVER DISCLOSE SECURITY DETAILS
A genuine bank or organization will never ask you for details such as your PIN or card number over the phone or in writing. Before you share anything with anyone, stop and think. Unless you’re 100% sure who you’re talking to, don’t disclose any personal or financial details. Instead, hang up and contact the organisation yourself using the number on the back of your bank card or on their website.
- DON’T ASSUME AN EMAIL OR PHONE CALL IS AUTHENTIC
Just because someone knows your basic details (such as your name and address or even your mother’s maiden name), it doesn’t mean they are genuine. Criminals will use a range of techniques to get your details and may even say you’ve been a victim of fraud to scare you into action.
- DON’T BE RUSHED OR PRESSURED
Under no circumstances would a genuine bank or another trusted organization force you to make a financial transaction on the spot; they would never ask you to transfer money into another account, even if they say it is for fraud reasons. They will always let you call them back on a number you know is real – if they try and stop you doing this, it’s a fraudster and you should hang up.
- LISTEN TO YOUR INSTINCTS
If something feels wrong then it is usually right to question it. Criminals may lull you into a false sense of security when you’re out and about or rely on your defenses being down when you’re in the comfort of your own home. If your gut-feeling is telling you something is wrong, take the time to make choices and keep your details safe.
- STAY IN CONTROL
Have the confidence to refuse unusual requests for personal or financial information. It’s easy to feel overwhelmed when faced with unexpected or complex conversations. Remember that it’s okay to stop the discussion if you don’t feel in control of it. If you’ve taken all these steps and still feel unsure about what you’re being asked, never hesitate to contact your bank or financial service provider on a number you trust, such as the one listed on their website or on the back of your payment card.