Buying Safely on Etsy

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  • Using your best judgment. If something seems shady or too good to be true, it’s best not to risk it.
  • Check a seller’s reviews and shop policies before purchase, and send an Etsy Conversation to a seller before buying if you have questions or concerns. 
  • Notify Etsy at verification@etsy.com if you see a credit card charge you can’t find in your account. They can help you investigate it. 
  • Keep your transaction on Etsy. They can’t verify or assist with payments made outside of Etsy Payments or PayPal. 
  • If you receive a suspicious email claiming to be from Etsy, forward it to us at spoof@etsy.com.