- Never wire funds to anybody or any institution unless you have checked the wire instructions independently with your title company, settlement or closing agent.
- If you can’t or won’t confirm the information over the phone, most title companies, settlement companies and closing agents post their wire instructions online, so be sure you check their official websites. If they do, you can compare those instructions with the instructions you received.
- Some agents will confirm the instructions you received over the phone if you give them the information you received. Just make sure you are talking to the right person at the right place.
- You need to have a good working relationship with your settlement agent to make sure that you know that “trusted” source.
- The safest way is to go to see the closing or settlement agent in person and then go to the bank to initiate the wire transfer. That way, you have face-to-face information with your trusted source.
Western Union: Call the Customer Service number at 1-800-448-1492 (select option 5 to speak to a representative) or its Consumer Fraud number at 1-800-325-6000 (say "no," say "consumer Fraud," select 1 "protect me"). Western Union will need the individual's name and phone number(s), including any variations in the spelling of the name (such as nicknames, abbreviations or misspellings).
Western Union will ask for the tracking number (MTCN), the name of the at-risk individual and the telephone number on the transaction.
MoneyGram: Call the Customer Service number at 1-800-666-3947 (select 5 "more options," then select 5 "fraud"). Non-family members should call MoneyGram's general Customer Care Center at 1-800-926-9400 (select 5 "more options," then select 5 "fraud").
MoneyGram will need the individual's name and phone number(s), including any variations in the spelling of the name (nicknames, abbreviations, or misspellings).