Real Stories - Zelle scam

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Sue Smith received an urgent text that appeared to come from her bank.

"I was contacted by someone from a Wells Fargo phone number," she said, "who told me they were a Wells Fargo representative and that I had fraud in my bank account."

Panicked, she gave her account information to the helpful man, who she thought was a customer service agent.

But it was a scammer, and within minutes he transferred $3,0000 out of her checking account through a Zelle transfer.

Look out for these red flags:

  • The person contacting you about a problem with your bank account is pushy or aggressive.
  • They insist there's no other way to fix the problem than following their instructions.
  • If it is a text or email, their message has grammatical errors.

How to prevent this type of fraud:

  • Only use money transfer apps with people you know.
  • Never discuss account numbers, PINs, or other personal information with anyone who contacts you.
  • If the person claiming a problem with your account needs your account info, look up your credit union or bank's phone number yourself and call them.
  • Don't call the number in the text, email, or voice mail, as it will connect you with the scammers.
  • Chances are that when you call your bank or credit union, they will say there is nothing wrong, and that way you don't fall for the Zelle scam, and you don't waste your money.











eFraud Prevention™, LLC