Prevent chargebacks Quiz

1. What is the primary benefit of enrolling in chargeback alert networks for merchants?

A. Increase sales by 40% B. Reduce chargeback issuance rate by about 40% C. Eliminate all chargeback fees

2. Why is maintaining PCI-DSS compliance important for merchants?

A. It is a legal requirement in all countries B. It helps protect sensitive information while it is being stored, processed, and in transit C. It guarantees a reduction in transaction fees

3. What can cause a customer to accidentally engage in friendly fraud?

A. Unclear billing descriptors B. High shipping costs C. Lack of customer service

4. What should merchants do before shipping products to prevent fraud?

A. Offer a discount B. Verify the phone number and transaction information C. Use priority shipping

5. What is a potential downside of using overly sensitive fraud-scoring tools?

A. Increased sales B. More accurate fraud detection C. Unnecessary false positives leading to card declines