Buying safely on Etsy Page Article Using your best judgment. If something seems shady or too good to be true, it’s best not to risk it.Check a seller’s reviews and shop policies before purchase, and send an Etsy Conversation to a seller before buying if you have questions or concerns. Notify Etsy at firstname.lastname@example.org if you see a credit card charge you can’t find in your account. They can help you investigate it. Keep your transaction on Etsy. They can’t verify or assist with payments made outside of Etsy Payments or PayPal. If you receive a suspicious email claiming to be from Etsy, forward it to us at email@example.com.