How to verify requests before taking action Page Article Criminals often succeed in scams because they pressure people to act quickly without confirming if a request is legitimate. Whether it’s an email from a “bank,” a call from “tech support,” or a text about a “package delivery,” taking a moment to verify the request can prevent costly mistakes. The key is to slow down, confirm the source, and act only when you’re certain. Why Verification Matters Scammers rely on urgency, fear, or curiosity to get you to act. If you respond to a request without checking, you might share sensitive information, transfer money, or install malicious software. Verification ensures you are dealing with the right person or organization before taking any action. Steps to Verify Any Request Stop and think. If the request feels urgent or unusual, take a moment before responding. Use known contact methods. Call the person or organization using a phone number or email address you already have, not the one provided in the request. Check for signs of a scam. Look for spelling mistakes, unusual email addresses, mismatched URLs, or requests for sensitive information. Cross-check with another source. If it’s a work-related request, confirm with a colleague or supervisor. If it’s from a company, check their official website or customer service line. Verify the sender’s identity. On calls, ask the person to provide details only the real contact would know. On emails, hover over links to check the destination before clicking. Examples of Requests That Require Extra Verification Banking alerts claiming your account is locked and you must log in immediately. Workplace requests to purchase gift cards or transfer funds from an executive. Delivery notifications asking for payment of unexpected fees. Technical support calls claiming there’s a virus on your computer. Tax or government messages demanding immediate payment or personal details. What to Do If You Suspect a Scam Do not click or respond until you’ve confirmed legitimacy. Report the request to your bank, credit union, IT department, or the relevant organization. Save the message (email, text, voicemail) in case it’s needed for investigation. Block the sender if it’s confirmed to be fraudulent. Tips to Make Verification Easier Keep a contact list of your important service providers, coworkers, and financial institutions. Enable account alerts so you can spot suspicious activity without relying solely on messages you receive. Educate family and coworkers on verification steps so everyone follows the same safe process.