Toll road text scams

A new scam targeting toll road users across the U.S. is making the rounds, putting drivers at risk of financial fraud and identity theft. This deceptive scheme involves fake text messages claiming unpaid tolls and urging recipients to click on links to pay the false debts.

How the Scam Works

You may receive a text message that appears to be from a legitimate toll agency such as:

• DriveEzMD (Maryland)
• SunPass (Florida)
• EZDriveMA (Massachusetts)
• Other state toll programs

The message falsely claims you owe money from an electronic toll program and that immediate payment is required to avoid late fees. The links in these texts direct you to fake websites designed to steal your personal and financial information.

Some scammers may even prompt you to reply with "Y," which can reopen the text or its included link in your phone’s browser. This is a trick to bypass security measures that prevent you from opening links from unknown senders.

Look for the Signs

Watch out for these red flags that could indicate a toll scam:

• Unsolicited texts about unpaid tolls
• Messages that create a sense of urgency
• Suspicious links leading to unfamiliar websites
• Poor grammar or spelling errors

How to Protect Yourself

To safeguard against this scam, follow these guidelines:

• Never click on links in unsolicited text messages.
• If unsure, verify by visiting the official toll operator’s website or calling their customer service number.
• Delete suspicious messages immediately. Do not reply or text "STOP."
• Report fraudulent texts to the Internet Crime Complaint Center (IC3).
• If you’ve inadvertently shared personal information, immediately contact your bank or credit card provider to secure your accounts.

How Toll Agencies Contact You

It’s important to remember that legitimate tolling authorities never request payments via text messages. If you’re ever concerned about your account, contact the toll agency directly using their official website or customer service phone number.

Stay Informed and Spread Awareness

By staying informed and cautious, we can protect ourselves and our communities from these deceptive practices. Don’t let scammers take advantage of you—stay alert, stay safe, and share this information with friends and family to help prevent fraud.